Shipping policy

Last updated: November 1, 2026

Thank you for shopping with HearthGuard! Please review the details below regarding shipping times and coverage for your order.

1. Free Shipping

We are proud to offer free shipping on all orders to the following countries:

• United States
• Canada
• United Kingdom
• Australia
• New Zealand

2. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. You will receive a confirmation email once your order has been processed.

3. Delivery Times

Once your order has shipped, estimated delivery times are as follows:

Please note that delivery times are estimates and start from the date of shipping, not the date of order. Delays may occasionally occur due to customs processing, weather, or other circumstances beyond our control.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package's journey to your door.

5. Customs, Duties, and Taxes

HearthGuard is not responsible for any customs fees, import duties, or taxes that may be applied to your order. These charges, if any, are the responsibility of the customer and are determined by your local customs office.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact our support team at support@tryhearthguard.com with your order number, and we will investigate the status of your shipment.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. HearthGuard is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@tryhearthguard.com so we can attempt to correct it before your order ships.

8. Contact Us

For any questions about your shipment or this Shipping Policy, please contact us:

Email: support@tryhearthguard.com
Website: tryhearthguard.com